AI agents are expected to transform business processes across organizations in 2025, potentially leading to major productivity improvements. While the exact impact remains unclear and may not match aggressive tech company predictions, business leaders should pay attention to this emerging technology.
What are AI agents?
AI agents are intelligent software programs that can perform tasks in digital environments. These AI agents are powered by advanced AI models. Here are two examples:
- A sales analysis agent can evaluate customer information, develop sales strategies, and create necessary documents
- A project status agent can gather updates from team members and compile daily management reports
Recent developments in AI reasoning models, like OpenAI’s O1 and O3 and DeepSeek’s R1, have improved AI agents’ capabilities. These models carefully analyze problems before taking action. However, AI agents are still in the early stages, and their actions are carefully controlled by agent designers.
How to Think About AI Agents
Adding AI agents to business processes represents the next phase of business transformation. Companies should consider redesigning their processes with AI at the center. While this transformation mirrors previous technological changes in business, it requires new ways of thinking beyond just technology.
Why Businesses Should Start Testing Now
Companies need to identify where AI agents could benefit their operations. Key questions to consider include:
- Should you use ready-made agents or build custom solutions?
- Do you have the necessary in-house expertise?
- Do you need external guidance?
- How will you measure success?
- How will you maintain AI agents once they’re operational?
These questions can only be answered through practical testing and implementation.
One thing is for sure, most companies will need help understanding how to integrate AI into their operations and define successful outcomes.